You can check the progress of your order in the “My Orders” section of your account, accessible after logging in or through the emails we have sent you.

Once the order is completed, it is no longer possible to modify or cancel it. You will have to wait for delivery and proceed with any return and/or exchange. To exercise the return for withdrawal, consult the instructions contained in the " Returns and Refunds " section.

If you have received a promotional code, simply enter it on the checkout page: the discount will be calculated and displayed automatically. We invite you to verify that the discount has been applied before completing the purchase. Remember to enter the promotional code when finalizing the order as it will not be possible to add it later.

If, after checking, your code does not work, contact our customer service. We also remind you that promotions and discounts in some cases cannot be combined or are not valid for some product categories; check the conditions of the promotion on the communication received.

For each gift order of one of our creations, you can add a gift box or a shopping bag to your cart. In addition, directly in the cart, you can write a personalized message , which will be placed on an elegant card to accompany your gift.

The official shop of His Majesty Sicily accepts

MasterCard, Visa, American Express, PayPal, Apple Pay, Google Pay, Klarna, Satispay, Bank Transfer, Cash on Delivery (Cash on Delivery is only available for Italy).

If your company requires an invoice, you can request one during checkout by filling in the required fields. Alternatively, you can contact our customer service to obtain one later.

Yes, purchases on our shop are safe. The site is hosted on Shopify , one of the most reliable e-commerce platforms in the world. Payments are managed exclusively by secure third-party gateways, such as PayPal, Stripe and other certified circuits , which protect transactions with advanced encryption technologies.

Sua Maestà Sicilia is committed to respecting your privacy and processes your personal data only in accordance with our Privacy Policy . Your credit card details are not visible to us or to unauthorized third parties.

For any questions, please feel free to contact our customer service .

Italy
Express Shipping (€6.90)
Sicily and Islands: 1-2 working days
Rest of Italy: 2-4 working days
Remote areas: 3-5 working days
Free shipping on orders over €99

Priority Shipping (from €12)
Delivery in 1-2 working days

Saturday delivery (€20)
Available for selected postal codes only
Order by 12:00 CET on Tuesday to receive your parcel on Saturday

In-Store Pickup (Free)
Available for 14 days

Europe
Express Shipping (from €14)
Delivery in 3-5 working days
Free shipping on orders over €130 (selected European countries only)

United Kingdom
Express Shipping (from €18)
4-8 working days (excluding customs inspection)

Swiss
Express Shipping (from €37)
4-6 working days (excluding customs inspection)

United States
Express Shipping (from €35)
4-8 working days (excluding customs inspection)

Home delivery is intended to be at street level and will be carried out, unless otherwise indicated, from Monday to Friday during normal office hours (from 9 am to 6 pm), excluding national holidays. The courier will make two delivery attempts and, in the event of non-receipt, will leave the package at its own premises. Delivery times are purely indicative and may vary.

The order is processed and handed over to the courier on working days from Monday to Friday (excluding holidays). Orders are normally processed on the first working day after the order and in any case within 5 working days from the order being taken charge of (in cases of seasonal peaks in orders). For deliveries to countries outside the EEC, customs clearance procedures may cause delays beyond the original delivery estimates.

Yes, shipping is always fast. Orders are processed by our headquarters within a few hours of receipt and entrusted to express couriers for fast delivery. Transit times are always indicated in the shipping methods available at the time of purchase.

During periods of high demand, such as Christmas, delivery times may be longer due to the load of the couriers, over which we have no direct control. However, our customer service constantly monitors shipments and interacts in real time with the couriers to ensure an excellent service.

Sometimes our delivery partners may need to verify your identity and request a signature upon delivery of your package. When you receive your order, please make sure you have a photo ID and a pen to sign.

You will not have to pay customs duties or import taxes for orders shipped to Italy or the rest of the European Union.

For all shipments to or from countries outside the European Union, the recipient is responsible for all import taxes, customs fees, and local taxes imposed by the country to which the shipment is being made. Payment of these taxes is essential to allow customs clearance of the order.

It is not possible to calculate the exact amount you will pay for taxes and duties (unless otherwise specified), so please check these before placing an order.

If your delivery destination is not among those available, please contact our customer service via Live Chat or at help@suamaestasicilia.com .

Customs policies at your desired destination may require more detailed or different documentation than those required for the countries we currently ship to. For this reason, our customer service team will need to intervene to verify any restrictions and provide the necessary documentation to ensure delivery of your order.

Every item you order is carefully packaged in soft packaging, which is then placed in quality shipping boxes. In the interest of environmental sustainability, we strive to minimize the use of packaging wherever possible, with the exception of large orders that require additional packaging.

If you have specific needs, such as sending gifts, you have the option to purchase additional individual boxes or gift bags when you complete your order.

If your package arrives damaged, it is essential to follow this procedure within 5 days of delivery to allow us to avail of the insurance and offer you rapid assistance:

• Visibly damaged package: If the external packaging shows obvious damage, photograph the package and refuse delivery , specifying to the courier that the reason for the refusal is damage.
• Intact package but damaged products inside: If the outside packaging appears intact but the products are damaged, take detailed photographs of both the packaging and the damaged products.

💡 Important: Deliveries must always be accepted with reservation , specifying it to the courier at the time of signing. Only in this way, by providing the necessary documentation, will we be able to proceed quickly with a replacement order or a free refund .

⚠️ The damage claim must be submitted no later than 5 days after delivery. After this deadline, it will no longer be possible to initiate the replacement or refund procedure.

You can return items purchased on the Sua Maestà Sicilia Online Shop within 14 days of the delivery date .

Refund conditions:

• The products must be in perfect condition , unopened and undamaged (for food products, returns of opened or tampered goods are not accepted).
• Products must be returned in their original packaging , if present.
• Returns are not accepted for products that have already been previously replaced due to damage.
• The return must be made within 14 days of delivery .

Once the returned item(s) are received and inspected, and if they meet these criteria, a refund will be issued to your original payment method .

💡 Important: If the package arrives damaged, you must follow the procedure indicated in the "Shipping and Delivery" section, under "What happens if the package arrives damaged?" , no later than 5 days after receipt.

We do not offer product exchange options and no returns or refunds will be accepted for orders placed more than 14 days ago.

To make a return from Italy or abroad, you must contact our customer service via chat or email , providing the order number and the tracking number of the package , if available. Our team will guide you through the procedure and provide you with all the necessary instructions.

Returns from Italy

Once your return is approved, you can send the package back to us using a trackable shipping service.

Returns from abroad

Return costs are the responsibility of the customer . Products must be returned via traceable package to the following address:

Jasmine Srl
Portorosa Tourist Complex
P/O Gelsomino His Majesty Sicily
SN, 98054 Furnari (ME), Italy

Upon receipt of the package, if the product is in perfect condition, we will refund your order via the payment method used when placing the order. You will usually receive your refund within 3-10 business days depending on your payment method.

This refund excludes the initial shipping costs. Gift wrapping is also not refunded, even if it is returned to us.

We base the refund on the amount paid and not on the price of the product (if promotional codes applied).

Our sale items meet the same conditions as our other creations. You can therefore return the products within 14 days.

Unfortunately, personalized items are not eligible for returns or refunds due to their unique nature. Because these items are created specifically for you, we cannot restock or resell them. We encourage you to carefully review your personalized order before finalizing your purchase.

If you encounter a problem with a customized item, such as a manufacturing defect, please do not hesitate to contact us immediately to find a suitable solution.

If your package arrives damaged, it is essential to follow this procedure within 5 days of delivery to allow us to avail of the insurance and offer you rapid assistance:

• Visibly damaged package: If the external packaging shows obvious damage, photograph the package and refuse delivery , specifying to the courier that the reason for the refusal is damage.
• Intact package but damaged products inside: If the outside packaging appears intact but the products are damaged, take detailed photographs of both the packaging and the damaged products.

💡 Important: Deliveries must always be accepted with reservation , specifying it to the courier at the time of signing. Only in this way, by providing the necessary documentation, will we be able to proceed quickly with a replacement order or a free refund .

⚠️ The damage claim must be submitted no later than 5 days after delivery. After this deadline, it will no longer be possible to initiate the replacement or refund procedure.

All our ceramics are modeled and painted by hand by master craftsmen in Sicily. If you have any requests regarding specific processes, do not hesitate to contact our customer service.

Our ceramics are entirely hand-made and decorated by our artists, so no two creations are the same. Remember that any differences in size or decoration compared to the photograph are one of the merits of our manufacturing.

If the product you want is out of stock, do not hesitate to contact our customer service who will be able to inform you of its availability.

You can also create alerts directly on the product page in question.

Yes, all products purchased on the Sua Maestà Sicilia Online Shop are covered by a legal guarantee in accordance with current legislation.

If your product has a manufacturing defect or a problem that is not due to normal wear and tear or misuse, please contact our customer service for assistance.

⚠️ Important: If the product arrives damaged due to transport, it is necessary to follow the procedure indicated in the "Shipping and Delivery" section, under "What happens if the package arrives damaged?" , within 5 days of delivery . Otherwise, we will not be able to start the replacement or refund procedure.

By purchasing on the Online Shop of Sua Maestà Sicilia , you are sure to receive only 100% authentic and original products. We are official authorized resellers of Verus Ceramiche and Ceramiche De Simone , historic brands of Sicilian craftsmanship.

Each piece is made by master ceramists according to traditional techniques and, where applicable, accompanied by certificates of authenticity. Buying from us means choosing excellence, quality and guarantee of authenticity .

You can contact us directly from our website via Live Chat .

📧 Email: help@suamaestasicilia.com
📱 WhatsApp / Phone: +39 377 327 92 58

We are at your disposal for any questions or assistance.

📲 Live Chat / WhatsApp
Available every day from 09:00 to 19:00 CET , excluding public holidays.
In exceptional cases or during periods of high volume, our team can handle requests even on holidays or after hours.

📞 Telephone customer service
Active from Monday to Friday from 10:30 to 18:00 CET .

Creating an account gives you access to many benefits over ordering as a guest.

You can track your orders, create and manage your wish lists, addresses and participate in the loyalty program.

Only your delivery addresses can be changed in the “my account” area.

For security reasons, if you want to change your personal information such as name, surname or date of birth, please contact our customer service via our email help@suamaestasicilia.com . We will respond as soon as possible.

You can delete your account by sending an email to help@suamaestasicilia.com .

Your request will be processed by our IT department as quickly as possible. You will receive an email confirming the deletion.

We are always happy to collaborate with companies and retailers who wish to propose the excellence of Sicilian craftsmanship and tradition.

For more information on wholesale conditions and cooperation opportunities, contact us at sales@suamaestasicilia.com . Our sales team will be happy to provide you with all the necessary details.

For more information visit the dedicated section.