Exchanges and Returns

After receiving an order, you have 14 days to request a return.

• Free returns from Italy
• From abroad, return costs are charged to the customer.

Return conditions

To be eligible for return, the item must:

• Be in the same condition as received
• Not having been used
• Have all the original tags
• Be contained in the original packaging (where applicable)

How to request a return

1. Contact us at help@suamaestasicilia.com within 14 days of delivery.
2. You will receive a shipping label (if applicable) and return instructions.
3. Send the package to the following address:

Gelsomino Srl
Portorosa Tourist Complex
P/O Gelsomino His Majesty Sicily
SN, 98054 Furnari (ME), Italy

⚠️ Important: Items sent without a prior return request will not be accepted.

Non-returnable items

It is not possible to return:

• Perishable products (e.g. food products)
• Personalized items
• Personal care products (e.g. cosmetics)
• Gift card

For questions about a specific item, please contact us at help@suamaestasicilia.com .

Damaged or defective products

Inspect your order upon delivery. If you find any defects, damage, or an incorrect item, please contact us within 5 days of delivery.

Procedure in case of damage:

• Visibly damaged package: Photograph the package and refuse delivery , specifying the reason for the refusal to the courier
• Intact package but damaged products: Accept delivery with reservations (specifying this to the courier when signing), take detailed photographs of the packaging and damaged products, and contact us immediately.

💡 Important: Deliveries must always be accepted with reservations . Only then, by providing photographic documentation, can we proceed with a free replacement or refund.

⚠️ Damage claims must be submitted within 5 days of delivery. After this deadline, the process will no longer be open.

Substitutions

The fastest way to receive a replacement item is:

1. Return the item received
2. Wait for return approval
3. Place a new separate order

EU Right of Withdrawal (14 days)

If the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason, without having to provide a reason.

The item must meet the conditions listed above (unused, original packaging, tags, receipt).

Refunds

Once your return is received and inspected, we will notify you within 2-3 business days if your refund has been approved.

If approved:

• The refund will be processed within 10 business days
• The amount will be credited to the original payment method / in-store credit
• The crediting times depend on your bank/credit card

If you have not received your refund after 15 business days from approval, please contact us at help@suamaestasicilia.com .