Thank you for your interest in Her Majesty Sicily. We select and offer Sicilian excellence—gastronomic specialties and artisanal creations—carefully crafted by authentic local businesses. To ensure a service worthy of our standards (packaging, punctuality, and customer service), we kindly ask you to read and confirm the following operating conditions.

Shipping

We select the most advantageous rates available and use reliable couriers to ensure a seamless and trackable delivery process. If your business has special requirements, please let us know before processing your order. These include: an address with limited access (limited traffic zones, narrow streets, pedestrian areas, etc.), a liftgate, or specific vehicles, or delivery by appointment, on a specific day or time slot. If the courier is unable to deliver due to unavailable access or a closed business, any storage and redelivery costs will be charged to the recipient.

Terms and conditions of payment

Orders are shipped upon receipt of payment, unless otherwise agreed in writing. We will contact you by email as soon as your order is ready for shipment. Please ensure your contact information (email and phone number) is correct and up-to-date. Payment must be received within 7 business days of us notifying you that the goods are ready. If payment is not received within this timeframe, we reserve the right to cancel the order. Orders cancelled due to non-payment are subject to a 3% restocking fee.

Damages, non-conformities and credit notes

In the event of damaged packages or items that are unsellable upon delivery, we will—at our discretion—either replace the item or issue a credit note. Refunds are not available for credit cards or other payment methods.

Accepted payment methods

Credit card (payment by phone or via secure payment link via email)
Instant bank transfer